Crypto FAQ
Access deeper crypto insights and accelerate growth with our AI analytics. Make data-driven decisions that deliver exceptional results.
Your security comes first. Aurelia Portdex employs bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We adhere to stringent financial regulations in Italia and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.
- Step-by-step tutorials and 24/7 support
- Risk-free demo to practice using virtual funds
- Automated tools that handle the heavy lifting for you
- Begin small (from just ) and learn while you trade!
Bank card withdrawals are processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Processing times may vary based on your bank and verification status.
We generate revenue through premium features and volume-based partnerships with exchanges, not user fees. There are no hidden fees—you always see the exact transaction amount before confirming.
Yes—Aurelia Portdex is available in most countries worldwide (98+ and growing). Simply choose your country during registration to confirm availability and view localized payment methods. We adhere to all applicable local regulations to keep your trading safe and compliant.
- AI-powered recommendations - Receive personalized coin suggestions tailored to your risk profile
- Ready-made portfolios - Curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy/sell alerts for leading cryptocurrencies
24/7 support is available via live chat and email at info@aurelia-portdex.com. For urgent matters, our average response time is under 15 minutes.
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Licensed Service
- Registered with [FinCEN, FCA, and CySEC]
- Regular audits conducted by independent firms
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Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's regulations
- KYC verification required where legally mandated
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Your Funds Are Secure
- Bank-level security (just like your online banking)
- 95% of assets held offline (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank Transfers (SEPA, SWIFT — 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT - 0% fees)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For any inquiries, please contact our partner broker directly. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get set up. If you encounter any issues with your trading partner’s support, contact us and we’ll work to resolve them.
Support Hours
Our customer service team is available 24/7 without interruption. If, in rare cases, immediate access is unavailable, rest assured our support specialists will respond to your request as quickly as possible.
